Customer Portal

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Frequently Asked Questions

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Frequently Asked Questions

This FAQs section is intended to provide answers to basic questions about the RETN NOC, Customer Portal and some major service issues. For more information about our network and services check out the links below the page or send a request using the contact form.
01

What is the RETN Customer Portal and what do I need to get access?

02

When should I contact the RETN NOC and what do I need to get support?

03

I am your IP Transit client and experience a connectivity issue. What should I do?

04

I am your IP Transit client and I’ve started to announce new prefixes to RETN. When do you update your import policy?

05

Import policy update time has passed but my newly announced prefix is still not accepted by RETN. Why?

06

I need to filter one of my IP addresses. Do you have a Blackhole Community?

07

I am under a DDoS attack. What should I do?

08

I would like to have a custom filter set up by RETN. Is it possible?

09

Where and how is content filtering applied?

10

Where can I find Service Level Agreement (SLA) statistics?

11

I’d like to buy service from RETN. Whom shall I contact?

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Network Map

Explore possibilities of our extensive network by consulting RETN network map.
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Points of presence

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Products

Check the whole list of our products to learn what we have to offer.
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